| Job Number: | 2331923 |
| Business: | GE Power & Water |
| Business Segment: | GE India - Power & Water |
| About Us: | GE Power & Water providescustomers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. At GE, developing people is embedded in our culture and integral to our growth. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. |
| Posted Position Title: | Implementation Leader - Software Solutions |
| Career Level: | Experienced |
| Function: | Information Technology |
| Function Segment: | Software |
| Location: | India |
| U.S. State, China or Canada Provinces: | |
| City: | Gurgaon |
| Postal Code: | 122002 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The Implementation Leader will be responsible for ensuring the successful implementation of a software solution to benefit power plant customers. S/He will drive the client implementation and will be involved in the development of several key project deliverables (e.g., charter, project/staffing plan, issue logs, etc.) and work with the Client project manager. The Implementation Leader will also be responsible for managing the agreed to budget and delivering the project profitably |
| Essential Responsibilities: | ? Serve as the implementation lead for commercial software & analytics deployment at a customer site ? Responsible, as a consolidated escalation point, for overall customer solution delivery across operations and services delivering a single service solution ? Lead & execute deployment activities, including production release, testing & validation. ? Maintain effective working relationship with customers/users, stakeholders, vendors and partners to integrate programs into overall strategic objectives. ? Partner with shared technical and business resources ( Engineering, M&D, ISS, SWCoE, IT etc.) to effectively deliver and support solutions ? Work as a business partner with client leaders and users to evaluate/improve business processes and arrive at mutual, cost effective solutions for business process efficiency and productivity. ? Ensure timely, consistent and, accurate responses to client queries, escalations, concerns or complaints ? Drive improvements and initiatives in partnership with relevant stakeholders or business owners to resolve delivery issues, failures or adverse feedback from clients ? Build and develop awareness of the commercial and strategic value of the client within business leadership and senior management ? Conduct reviews across all products and services to ensure continuous client focus, commitment and engagement. ? Work as a business partner with client leaders and users to evaluate/improve business processes and ? Drive the translation of a customer's complex business problems into innovative technology solutions by designing complete solutions that leverage various software services components |
| Qualifications/Requirements: | ? BS degree in Information Systems, Computer Science, Software Engineering or Engineering ? 5+ years of experience with client facing service delivery roles ? Capability to analyze, identify strategic aspects of enhancing and building client relationships ? Works well under pressure and delivers on time ? Demonstrable track record of managing and growing account relationships through operations and service delivery capabilities ? 10+ years of experience leading and managing large & complex business programs ? 10+ years of experience in business systems analysis and support including working with all aspects of software development lifecycle (requirements to post release validation ? 1 to 3 years of experience working with infrastructure (networks, servers, security, databases) ? Experience with delivering commercial platforms for industrial business in energy markets ? Experience with plant operations and management systems, trading & risk management systems or energy market systems ? Experience working with ISOs, balancing authorities, power generating entities or load servicing entities |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: | ? Outstanding program management & leadership skills. ? Proven client engagement capability ? Passionate about driving change/influence across cross functions ? Demonstrated ability to lead in highly matrixed environment ? Ability to translate strategic direction into tactical deliverables ? Experience working with program management methodologies (i.e. Agile, SDLC) ? Strong technical (software & infrastructure) skills ? Strong communication and interpersonal skills ? BB certified – Able to use Six Sigma tools and techniques to drive change (Internal Only) ? ITLP graduate (Internal Only) |
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Implementation Leader - Software Solutions Job (Gurgaon, India)
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