| Job Number: | 2511667 |
| Business: | GE-Lighting |
| Business Segment: | Current |
| About Us: | Current is a first-of-its-kind energy company designed to meet the unique needs of a wide range of Commercial & Industrial, municipal and utility customers. It brings together capabilities including LED lighting, Solar, Energy Storage, and electric vehicle charging stations, along with new financing and software solutions to offer integrated energy solutions aimed at delivering increased reliability, efficiency and profitability.
Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. |
| Posted Position Title: | Lead Product Service Engineer |
| Career Level: | Experienced |
| Function: | Quality |
| Function Segment: | Quality Assurance |
| Location: | United States |
| U.S. State, China or Canada Provinces: | Ohio |
| City: | East Cleveland |
| Postal Code: | 44112-6300 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | This role supports both the Current and GE Lighting businesses in product support, service, and quality. Successful candidate will manage and lead the warranty process for several different product lines while interfacing with customers and the commercial team to resolve and mitigate product issues. The successful candidate will be subject matter experts in their product lines and provide guidance to the technology team on future generational designs. |
| Essential Responsibilities: | In addition you will :
Conduct failure analysis to determine root cause of field failures
Work with the Technology team to understand failures and determine corrective actions to improve product reliability
Work with Customer Service and Commercial Teams to insure replacement product ships to the customer in a timely manner
Accountable for the warranty process and costs of assigned product lines
Responsible for streamlining the warranty process and working with the Finance and Pricing teams to properly allocate costs
Partner with Product Management, Customer Service, and Mega-Project teams to understand and improve customer experience and outcomes
Utilize failure and trend analysis to improve Supply Chain performance
Manage Corrective Action process to reduce and eliminate manufacturing and sourced product defects
Partner with Asian and EMEA Quality teams to reduce global Warranty costs
Assist other Product Service engineers as needed and determined by work load and PSO tempo
Role will require travel to customer sites to resolve product issues |
| Qualifications/Requirements: | Bachelor's Degree in Electrical Engineering or other related discipline from an accredited university or college
Minimum of 5 years of relevant experience (Manufacturing quality, Quality systems, Product quality, Customer quality service)
Proficient use of IT systems and analysis tools including Microsoft Office (e.g.. Excel, Word, PowerPoint), SAP, and SFDC
ELIGIBILITY REQUIREMENTS :
Role will require travel to customer sites to resolve product issues
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. |
| Additional Eligibility Qualifications: | GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. |
| Desired Characteristics: | Demonstrated ability to excel in technical Customer facing role
Experience managing projects and accountability for execution
Ability to multitask in a dynamic, fast-paced environment
Demonstrate solid business acumen; ability to think strategically and execute tactically
Demonstrated oral and written communication skills and ability to work cross functionally
Must be a strong team player who can work collaboratively to get things done
Excellent problem solving skills, sound judgment, initiative, and creativity
Ability to work with global cross-functional teams, business leaders, vendors, and maintain relationship with user community
Strong interpersonal, communication and influencing skills
Ability to interface effectively with all levels of the organization
Strong analytical skills
Current, powered by GE, a first-of-its kind energy company that integrates GE’s LED, Solar, Energy Storage and Electric Vehicle businesses with its industrial strength Predix platform to identify and deliver the most cost effective, efficient energy solutions required by customers today and in the future. Current is focused on delivering custom outcomes for our Commercial & Industrial customers, municipalities and utility partners. www.CurrentByGE.com |