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Fleet Manager Solar Job (Pittsburgh, PA, United States)

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Job Number: 2312980
Business: GE Energy Management
Business Segment: EM-PC Power Conversion
About Us: GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works.
Working for GE Power Conversion is exciting & challenging. Come see what you are missing!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title: Fleet Manager Solar
Career Level: Experienced
Function: Services
Function Segment: Field Services
Location: United States
U.S. State, China or Canada Provinces: Pennsylvania
City: Pittsburgh
Postal Code: 15238-2808
Relocation Assistance: Yes
Role Summary/Purpose: The Fleet Manager will serve as the primary point of contact with specific critical customers to drive resolution of customer issues. You will manage claims for new units, full service agreements (FSAs), operations support agreements (OSAs), and end of warranty closures in a timely manner to strict guidelines. This role will also partner with cross-functional leaders to drive the right actions and provide prompt resolution to customer issues.
Essential Responsibilities: As the Fleet Manager Solar, you will:


  • Understand the customer’s organization, assets, and installed base
  • Work with customer personnel (Operations, Engineering, Training, and Purchasing) to resolve product issues, maximize availability of plants, and maximize purchased services provided by GE
  • Manage internal issues through Sales, Engineering, Manufacturing, and Services to provide prompt quality service to customers
  • Log and track service issues, visit assets to troubleshoot, or support major upgrades, as required
  • Record product issues and provide feedback to Engineering and Quality, identifying ongoing problems and common faults across similar products
  • Manage, develop, and lead customer facing initiatives to deliver the best possible customer service
  • Be responsible for overseeing that warranty and service obligations are met, including; timely delivery, quality, compliance with contract scope, and expected profitability of the service order
  • Develop enduring and faithful customer relationships, while improving project profitability
  • Be responsible for the Contribution Margin of jobs and play a proactive role in problem identification and resolution by highlighting risks and promptly driving other departments in solving issues which affect the customer
  • Translate customer needs / requirements into detailed plans, driving internal execution to meet the targets
  • Analyze risks, establish contingency plans, and identify trigger events and responsibility for initiating mitigation action
  • Qualifications/Requirements:
  • Bachelor’s Degree from an accredited university or college
  • Minimum of 5 years of work experience in a project management or engineering environment

    ELIGIBILITY REQUIREMENTS:

  • Willingness and ability to travel 20% of the time
  • Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
    Desired Characteristics:
  • Master's Degree in Engineering
  • Background in a customer facing Service Delivery or Project Management position, within a Service environment
  • Proven Renewable Energy or Low Voltage Drives industry experience, with technical knowledge of power conversion products (inverters, power plant controls, grid integration, SCADA, and remote monitoring and diagnostics)
  • Ability to establish and maintain long-term relationships with clients
  • Ability to learn and follow defined departmental policies, procedures, and practices
  • Ability to make decisions with regards to completion of tasks and job methods and follow through with results of outcome
  • Highly developed presentation skills and ability to develop clear slides using MS PowerPoint
  • Strong verbal, written, presentation, and interpersonal communication skills
  • Ability to interact and communicate with internal customers (Internal customers may include; Sales, Service, Manufacturing, Engineering, and Management personnel)
  • Ability to prioritize workload and shift work activities in order to meet business needs and department goals
  • Ability to independently arrange and organize work efforts on a weekly, monthly, and quarterly basis
  • Ability to meet tight deadlines
  • Ability to multi-task on a consistent basis
  • Ability to conceptualize and implement performance objectives that meet established requirements
  • Ability to demonstrate a high degree of personal and professional ethics and integrity
  • Ability to make recommendations regarding job methods and departmental

    Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.

    GE is helping to solve the world's toughest energy challenges through the design of leading technology solutions for the delivery, management, conversion and optimization of electrical power for customers across multiple energy-intensive industries. We offer the insight and experience that will help our customers build a brighter energy future for us all – GE works.

    GE's Power Conversion business applies the science and systems of power conversion to help drive the electric transformation of the world’s energy infrastructure. Designing and delivering advanced motor, drive and control technologies that evolve today’s industrial processes for a cleaner, more productive future. It serves specialized sectors such as energy, marine, industry and all related services.

    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections


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