| Job Number: | 2420701 |
| Business: | GE Power |
| Business Segment: | PWR-PGS Power Generation Services |
| About Us: | GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. At GE, developing people is embedded in our culture and integral to our growth. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. |
| Posted Position Title: | Technical Support Engineer |
| Career Level: | EL |
| Function: | Services |
| Function Segment: | Field Services |
| Location: | Qatar |
| U.S. State, China or Canada Provinces: | |
| City: | Qatar |
| Postal Code: | |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The Technical Support Engineer 6 (Resident Controls) is expected to follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning to provide CSA HV client with comprehensive repair and maintenance, to include warranty, new project installations and controls upgrades projects, of a range of GE engineered turbine controls for different frame sizes associated with generator and mechanical drive units. |
| Essential Responsibilities: | The Technical Support Engineer 6 is responsible for defined work or projects with moderate complexity. In this role you will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning. · Serve as 3rd level support function in the global technical support team · Provide technical support to the local field technicians in high-level cases (via phone and also at site) · Analyze the failure and availability statistics of the local installed fleet · Work in conjuntion with the functional technical support team to increase the system performance, based on statistical data · Support the regional managers in all technical needs and during customer visits · Work in close cooperation with the 1st and 2nd level of the support function to identify failure trend in an early phase and to initiate corrective actions · Provide technical supervision for retrofits and validation of performance increase · Assist the functional technical support and product service engineering groups during RCA programs · Oversee field test of prototype retrofits and verification if the technical documentation fulfills the local needs and initiate updates with PSE/ARE/NPI · Provide start up support in growing markets with temporary local presence - Verification, troubleshooting, and maintaining the correct function of GE gas turbines, their supporting systems, and their control systems - Interface directly with the customer, provision of technical direction as well as investigation and troubleshooting of operational issues - Troubleshooting and replacement (or repair) of control system components - Planning and preparation of all critical spares for maintaining availability of the plant |
| Qualifications/Requirements: | · Bachelor’s degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in an engineering position) |
| Additional Eligibility Qualifications: | |
| Desired Characteristics: | · Additional experience in an electrical or mechanical industrial apprenticeship is preferred · Bachelor’s degree in Mechanical or Electrical, Electronics and automation Engineering is preferred · Ability to analyze technical processes · Six Sigma Green Belt certification is preferred · Ability to make quick decisions in order to adapt to any situation · Quality awareness and ability to identify future failures, defects, and problems · Structured work methods and analytical skills · Strong oral and written communication skills - Strong interpersonal and leadership skills - Ability to work effectively with minimum supervision - Strong customer service mindset - Strong organizational skills |
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Technical Support Engineer Job (Qatar, Qatar)
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