| Job Number: | 2452824 |
| Business: | GE-Lighting |
| Business Segment: | Current |
| About Us: | Current is a first-of-its-kind energy company designed to meet the unique needs of a wide range of Commercial & Industrial, municipal and utility customers. It brings together capabilities including LED lighting, Solar, Energy Storage, and electric vehicle charging stations, along with new financing and software solutions to offer integrated energy solutions aimed at delivering increased reliability, efficiency and profitability.
Join us and you’ll find yourself in a dynamic atmosphere working with the most talented people in the industry in an open, developmental environment with abundant opportunities to learn, grow and advance within the organization.
GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. |
| Posted Position Title: | IT Lead, Executive Support - Current, powered by GE |
| Career Level: | Experienced |
| Function: | Information Technology |
| Function Segment: | Business Solutions |
| Location: | United States |
| U.S. State, China or Canada Provinces: | Massachusetts |
| City: | Boston |
| Postal Code: | 02111-2621 |
| Relocation Assistance: | No |
| Role Summary/Purpose: | The Executive IT Support Lead for Current will manage the Client (PC) Executive Support Services for GE's newest start-up business located in Boston, MA. In
this role, the successful incumbent will be responsible for keeping the Current Executive staff fully functional on all levels of IT tools and capabilities while at the
same time helping to introduce cutting edge technology to the Executive Staff and Assistants. |
| Essential Responsibilities: | Additionally, this lead role will be leading the IT plans and coordination for Current’s temporary and subsequent permanent office space. In this role, you will:
Lead and execute all IT start-up connectivity / functionality items pertaining to the corporate headquarters office for Current
Lead Client Services Executive Support, acting as single point of contact and providing technical leadership and counsel to the Current executive team
Formulate plans and provide technical support for executive meetings and events
Act as client services focal point for the location
Manage 3rd Party service team to ensure service levels are maintained and business needs are being met
Partner with L1 Help Desk, Client Engineering, Client Innovations, Client Programs, Security and other IT teams on new technology introduction projects to ensure the executive support team is prepared to install and support the new standards and to ensure no disruption to the executive team during deployment
Monitor and maintain the approved list of eligible executives (VIPs) and ensure accurate billing of service charges
Ensure all business policies and standards related to client services, client hardware and client software are being met
In addition to PC support, will provide full scope of services for telepresence, mobile, and other key end-user technologies
Keep abreast of new and emerging client technologies and help determine if / how they can be adopted to add business value for the executives
Travel as required in support of executive leadership meetings and events
In partnership with the Current IT team, will be technical domain expert and oversee the infrastructure installation / transfer of IT systems to Current’s permanent office |
| Qualifications/Requirements: | Bachelor’s degree in Information Systems, Information Technology, Computer Science or Engineering from an accredited university or college
Minimum of 5 years of experience with information technology infrastructure and operations management
Minimum of 3 years of experience working with (PC) client technologies, including common hardware and software products
Minimum of 2 years of experience interacting / supporting executive level management |
| Additional Eligibility Qualifications: | GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen. |
| Desired Characteristics: | Excellent interpersonal and communication skills
Demonstrated ability to work with global teams
Strong team player – collaborates well with others to solve problems and actively incorporates input from various sources
Demonstrated customer focus – evaluates decisions through the eyes of the customer
Builds strong customer relationships and creates processes with customer viewpoint
Strong analytical skills – strong problem solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions
Anticipates obstacles and develops plans to resolve
Broad understanding of IT Infrastructure and support processes
Experience managing 3rd party service providers
Lean Six Sigma experience
ITIL Foundations certification
Microsoft Windows certification
Apple Mac and iOS expertise
Strong track record of understanding and interest in current and emerging technologies demonstrated through training, job experience and / or industry activities
Change oriented – actively generates process improvements
Supports and drives change, and confronts difficult circumstances in creative ways
GE is the world’s Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.
About Current
Current, powered by GE, a first-of-its kind energy company that integrates GE’s LED, Solar, Energy Storage and Electric Vehicle businesses with its industrial strength Predix platform to identify and deliver the most cost effective, efficient energy solutions required by customers today and in the future. Current is focused on delivering custom outcomes for our Commercial & Industrial customers, municipalities and utility partners. www.CurrentByGE.com |