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Reciprocating Engine Product Service Engineer, North America Job (Waukesha, WI, United States)

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Job Number: 2087889
Business: GE Power & Water
Business Segment: PW-DP Distributed Power
About Us: GE looks for innovation everywhere. For 130 years, GE has been at the forefront of innovation, but finding solutions to the world's biggest problems has never been more important than right now. Join us today and become an essential part of the solution! Not just imagining. Doing. GE works. Working for GE Power and Water is exciting & challenging. Come see what you are missing! GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an 1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf" target="new">Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Posted Position Title: Reciprocating Engine Product Service Engineer, North America
Career Level: Experienced
Function: Engineering/Technology
Function Segment: Product Design and Development
Location: United States
U.S. State, China or Canada Provinces: Wisconsin
City: Waukesha
Postal Code: 53188-4961
Relocation Assistance: Yes
Role Summary/Purpose: The Reciprocating Engine Product Service Engineering role offers the opportunity to interface directly with customers, GE field & Service personnel, GE sales and marketing teams, and GE design and development engineering teams to provide expert support to both the installed fleet maintenance and new installations.
Essential Responsibilities: In this role, the Reciprocating Engine Product Service Engineer, North America, will develop robust, cost-effective solutions to ensure safe and reliable equipment operation meeting customer needs. The position is reporting to the Regional Leader Service Engineering North America.


In addition, you will :


  • Provide technical dispositions to customers for new unit installation / startup, issue resolution, risk mitigation and other outage work scopes.
  • Lead Root Cause Analyses of equipment issues / failures and present findings to customer(s).
  • Coordinate support between engineering teams, commercial teams, manufacturing, service shops and suppliers to develop and implement technical solutions to meet customer needs and maximize equipment availability
  • Develop effective internal and external communications (Customer presentations, Service bulletins, Alert letters etc.) to provide guidance on major issue resolution
  • Communicate fleet and product issues to engineering teams, commercial teams, and product line leaders to identify new opportunities and drive development of effective offerings
  • Partner with Design CoE on strategies for new product and improvement programs based on fleet data and customer feedback
  • Participate in technical conferences as subject matter expert
  • Travel to customer sites to support / resolve critical and/or safety related field issues
  • Provide oversight of Key Customer Initiative report development, present report and recommendations to customer(s)
  • Qualifications/Requirements:
  • Bachelor's Degree in Mechanical Engineering or an Engineering Technical Degree from an accredited College or University
  • Minimum 3 years' experience in an Engineering or Field Engineer, Service Engineering

    ELIGIBILTIY REQUIREMENTS :

  • Ability and willingness to travel, domestically and internationally, as required
  • Additional Eligibility Qualifications: GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a background investigation and drug screen.
    Desired Characteristics:
  • Master's Degree in Mechanical Engineering or a Technical Discipline from an accredited College or University
  • Minimum of 5 years of Reciprocating Engine technology
  • Demonstrated ability to work with a cross-functional team
  • Demonstrated Team Player
  • Proven interpersonal skills
  • Self-Starter
  • Strong Communication Skills
  • Strong Computer Skills
  • Commercial sensitivity with a focus on customer needs
  • Green Belt or Black Belt certified or equivalent quality certification
  • Problem solving

    Why join one great company when you can join many? At GE, we’re passionate about making life better with new ideas and technologies. We’re diverse, supporting our communities in more than 100 countries. Experience personal growth and competency development as part of the GE team.

    GE Power & Water provides customers with a broad array of power generation, energy delivery and water process technologies to solve their challenges locally. Power & Water works in all areas of the energy industry including renewable resources such as wind and solar; biogas and alternative fuels; and coal, oil, natural gas and nuclear energy. The business also develops advanced technologies to help solve the world’s most complex challenges related to water availability and quality. Numerous products are qualified under ecomagination, GE’s commitment to providing innovative solutions that maximize resources, drive efficiencies and help make the world work better. Headquartered in Schenectady, N.Y., Power & Water is GE’s largest industrial business. Follow GE Power & Water on Twitter @GE_PowerWater. Learn More about GE Power and Water Today!

    To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter: @geconnections


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